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Return of Goods

Last updated聽March 29, 2023

Thank you for your purchase.
We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for聽a full refund, store credit, or an exchange.
Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within聽fourteen (14)聽days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item,聽place the item securely in its original packaging聽and include your proof of purchase, then聽mail your return to the following address:

NEOBEAUTY COSMETICS
Attn: Returns
Artemisiou 52
Peristeri,聽12135
Greece

Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your聽return or exchange.
Please allow at least聽fourteen (14)聽days from the receipt of your item to process your聽return or exchange.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+30 2106020011
[email protected]